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Frequently asked questions

  • Why buy from us?

    We believe our bedding products are of good quality and beneficial to your health. Also, based on our years of experience and know-how, we are extremely confident we can pair you up with the correct mattress and pillow based on your body type and sleeping preference.

    To know whether a mattress suits you, you need to sleep on it. The amount of time trying in a showroom may not give you an accurate indication for your 8-hours of sleep comfort. If you are not happy with the firmness after delivery; whether you want it softer or firmer, don’t worry. Within 100 days, just let us know and we will change your mattress for free!

    Ultimately, we hope that you find Heveya® mattresses to be beneficial for you in the long run, giving you better sleep and maximum comfort for many years. read more

  • Why natural organic latex?

    Natural latex is made from the sap of the rubber tree. And to be the best source, it has to be organic. This ensures the final product to be safe from chemicals and do not off-gass. Also, Heveya® latex mattresses and pillows are naturally anti-mould, anti-bacterial and dust mite resistant, making it the perfect choice for most people including those that suffer from allergies and multiple chemical sensitivities. read more

  • Why would I choose a latex mattress over a memory foam mattress?

    The natural latex used in Heveya® mattresses is derived from the sap of organic rubber trees, while memory foam is a chemically produced synthetic petroleum product. Natural organic latex is safer for people with chemical sensitivities, is more durable, and normally outlasts memory foam. Most people find natural latex more comfortable as memory foam does not circulate heat effectively. Latex is breathable, resilient and conforming for the best night’s sleep possible.

  • Is a latex mattress good for people with allergies?

    We highly recommend organic latex mattresses for those who suffer from common allergies. Natural latex has anti-microbial properties that make it resistant to many common allergens like dust mites, mold, and mildew. This relieves allergies and helps you breathe easier during sleep.

    But what if you have a latex allergy? In most cases, you should be able to sleep on a latex mattress without any issues as you don't have direct skin contact with the latex foam in the mattress. But if you have severe sensitivities, you should consult your doctor before buying one.

  • What type of bed base can be used with a latex mattress?

    A slatted bed base is an excellent choice. It provides better ventilation for your mattress which is particularly suitable for hot and humid climate places like Indonesia.

  • Is a firm mattress good for back pain?

    If you have back pain then it's very important to pick the right mattress firmness. Many people believe that a firm mattress is best for a bad back, however, this is actually not the case. In fact, when a mattress is too hard, it will not accommodate the natural curvature of the body, and can cause additional problems.

    Heveya® latex mattresses come in different densities to cater to different body type. Due to natural latex's elasticity, the mattress is able to mould itself perfectly to your body shape while at the same time providing excellent body support. As a result, the spine can rest in its natural position, reducing excessive pressure on certain points of the body and ensuring healthy blood circulation during sleeping hours.

  • What is the right pillow height for me?

    Choosing a pillow is as important as choosing a mattress; both affect your sleeping comfort. The pillow plays an important role in keeping the upper body in alignment during sleep. The right pillow can help in alleviating back and neck pain, as well as shoulder and hip aches.

    Your sleeping position determines what is the optimal pillow height for you. If the pillow is too high or too low, the neck is bent abnormally, causing muscle strain on the neck and shoulders. Generally, those who sleep on their side requires a higher pillow to fill the space between the neck and shoulder. For back and stomach sleepers, a lower pillow is more ideal.

  • How a bolster can benefit a side sleeper?

    Side sleepers tend to twist their hips which in turn causes discomfort. By hugging a bolster or placing pillows between the knees can drastically decrease the amount of hip twisting, allowing them to sleep in a more comfortable position.

  • How do I know when it is time for a new mattress?

    If your mattress sags, then it's clear that you need to replace it as it doesn't provide adequate body support for you anymore. However, some signs are not as obvious such as waking up feeling achy or with allergy symptoms. Try sleeping on other mattresses and compare if the symptoms remain. If not, then it's a sign that you should replace your mattress immediately.

  • How long will it take for me to receive my Heveya® mattress?

    We ship our orders as quickly as possible, but arrival times may vary depending on stock availability. For custom mattresses, it may take up to 60 days to deliver.

  • How to clean a latex mattress/pillow?

    Heveya mattresses and pillows come with a removable bamboo cover that can be unzipped and dry cleaned any time. If for some reason a spill occurs or you get something on your mattress/pillow core, then you can use a damp cloth and rub the latex foam gently and carefully.